Think of a time you assumed your expectations about a project or service were made clear, but you ended up with a result gone horribly wrong. You intended to communicate effectively, only to find out the message was misinterpreted or missed altogether.
There’s the time I hired a plumber to repair a leak underneath the kitchen sink. He was here for one hour and sent me a bill for $719. He gave the pipes a vasectomy without my knowledge. At least that’s the only reasonable explanation.
Or the time I asked for an “up-do” for my wedding portraits and my hairdresser made me look like Bridezilla from 1987. That portrait ended up in the Houston Chronicle.
But nothing illustrates the importance of clear communication like what happened to me yesterday. [Read more…]